Last updated: 12 September 2026
Refunds
Draft: to be replaced by the counsel-approved version before launch. This text is a placeholder prepared by the product team while the regulatory team and licensed counsel in Libya prepare the final wording.
Free accounts
Pilot Free and Operator Free cost nothing, so there is nothing to refund. You can stop using them or delete your account at any time.
If you bought through the App Store or Google Play
Apple and Google handle the money, and only they can return it. Ask them directly: on iPhone through reportaproblem.apple.com, on Android through Google Play's order history. Their decision is final and we cannot overturn it, but tell us as well and we will make sure your account reflects it.
If you paid us directly, by card or bank transfer
Write to support@bishopaviators.com within 14 days of the payment and we will refund it in full, whether or not you used the subscription. After 14 days we refund the unused whole months of an annual plan, and we do not refund part months.
If we get it wrong
If you were charged twice, charged after cancelling, or charged for something we failed to deliver, we refund it in full whenever you tell us, without a time limit. That is a mistake on our side and the 14 days do not apply to it.
Cancelling
Cancelling stops the next renewal; it does not end the period you have already paid for, and you keep the paid features until that period runs out. Cancel in the app through your store subscription settings, or by writing to us.
How long it takes
We action a refund within five working days of agreeing it. How long it then takes to appear depends on your bank or your store, and is usually another three to ten days.