Support
Ask us anything.
One inbox, answered by the people who build Bishop. If it is about your licence, your medical or your account, write from the address you signed up with so we can find you.
Verification
- What does the Verified badge mean?
- A person at Bishop has looked at the licence and medical certificate you submitted and checked that they are internally consistent and match your profile. That is all it means.
- What does it not mean?
- It is not a validation of your licence by a civil aviation authority, not an employment check and not an endorsement by anyone. Operators remain responsible for their own due diligence before you fly for them.
- Who can see my documents?
- Only the reviewer. Your licence number is never shown on your profile. The files sit in private storage and are reached through short-lived links, never a public URL.
- My document was rejected.
- The reviewer leaves a note saying why. The usual reasons are a cropped page, an expired certificate or a name that does not match the profile. Fix it and submit again.
Your account and your data
- How do I delete my account?
- In the app: Settings, then Delete account. It asks you to confirm twice, then deletes the account and signs you out. If you subscribe to Pilot Pro, cancel that in the App Store or Google Play as well: deleting the account here does not stop a store subscription.
- What exactly is deleted?
- Everything tied to the account: your profile, your licence and medical scans, your applications, your availability, your posts and your messages, including the copies in conversations you took part in. It cannot be undone, and we cannot bring any of it back.
- Can I get a copy of my data?
- Yes. Email us from your account address and ask for an export.
- I cannot sign in.
- Email us from the address on the account. Tell us the address and we will help you back in. Never send us a password.
Pilot Pro and Operator Pro
- How do I cancel Pilot Pro?
- Pilot Pro is bought through the App Store or Google Play, so it is cancelled there, not here. On iPhone: Settings, your name, Subscriptions. On Android: Play Store, your profile, Payments and subscriptions. Cancelling stops the renewal; you keep Pro until the period you paid for ends.
- How do I cancel Operator Pro?
- Operator Pro is a business subscription billed on the web or by invoice. Email us and we will stop the renewal.
- I paid and nothing unlocked.
- Open the subscription screen and tap Restore. If that does not do it, email us with the store you bought from and the date, and we will sort it out.
Safety and conduct
- Someone is behaving badly.
- Open their profile and use Report or Block. Blocking is immediate and mutual: neither of you will see the other. Reports come to us.
- A job posting looks fake.
- Report it and tell us what looks wrong. We would rather check ten real postings than leave one bad one up.
- Someone asked me to pay a fee for a job.
- Tell us immediately and do not pay. No operator on Bishop should ever ask a pilot for money.